Refunds and cancellations

You can cancel at any time and you will not be charged again. If something went wrong on our side, or you were charged for something you did not use, contact us and we will make it right.

Ordexs subscriptions are sold and fulfilled by Paddle.com Market Ltd, our authorised reseller and Merchant of Record. Paddle appears on your bank or card statement, issues your invoice, and processes approved refunds.

Paid plans include a 14-day free trial. You are not charged during the trial, and cancelling before it ends means you are never billed at all.

The Try plan needs no trial: it has no monthly fee, and you pay only for orders you actually process.

• A full refund is available within 14 days of your first payment on a paid plan, for any reason.
• After 14 days, subscriptions are billed for the period you have entered. Cancelling stops the next renewal; it does not refund the current period, and you keep full access until that period ends.
• If a renewal charged after you had already cancelled, or a technical fault on our side prevented you from using the service you paid for, we refund that period in full regardless of the 14-day window.
• Upgrades are prorated automatically. Downgrades take effect at the end of the current period, so nothing needs refunding.

We do not require a reason, and we do not deduct a fee from an approved refund.

On the Try plan you are charged a fixed amount per billable order. Orders that are still pending, or that were cancelled or deleted, are never billed.

Usage is collected in arrears on your own monthly billing date, and only once the accrued amount passes a minimum threshold. Below that, the balance rolls into the following month rather than being charged, so you are never billed a trivial amount and never billed twice for the same order.

If you believe you were charged for orders you did not process, contact us with your store name and the billing date. Usage charges shown to be incorrect are refunded in full.

• Purchased credit packs never expire and remain available as long as your account is open.
• Unused credits are refundable within 14 days of purchase, provided fewer than 10% of the pack has been spent.
• Credits consumed by a request that failed on our side are returned to your balance automatically and are not counted as used.
• Credits included with a plan are part of that plan, are not separately refundable, and reset each month.

Email legal@ordexs.com from the address on your Ordexs account, with your store name and the date of the charge. You can also request a refund directly through Paddle using the link on your invoice.

We respond within two business days. Approved refunds are issued by Paddle to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

Cancel from Settings → Plan → Manage billing in your dashboard, at any time and without contacting us. You keep access until the end of the period you have already paid for.

Cancelling a subscription does not delete your store or your data. Your account moves to the Try plan and your orders, products, and storefront stay available under that plan's limits.

If a charge looks wrong, please contact us before opening a chargeback with your bank. A chargeback typically suspends the account while it is investigated and takes far longer to resolve than a refund, which we can usually issue the same day.

Ordexs is a service of MENINA OUMEIMA, trading as Bureau d'Affaires Excelia, registered in Algeria under commercial register number 18/00-2282937 A 26.

Orders are processed by Paddle.com Market Ltd as Merchant of Record. Paddle handles payment, invoicing, and tax, and their own terms apply to the payment transaction alongside this policy.